Smoking.fr FAQ, My delivery

My delivery

Where is my parcel?

When your order leaves our warehouses, you will receive an email containing the tracking number so you can follow the progress of your order until delivery.

It is possible that this tracking number is not immediately active. In that case, please wait a few hours before trying again.

You can at any time click on the tracking link in the email or in your customer account to follow the progress of your delivery.
My parcel is marked as "Delivered", but I haven't received it

First, make sure that your package is neither in the mailbox nor left with a neighbor or the caretaker.

If after searching, you still do not have your package, we invite you to contact Customer Service via this form.
How should I check my parcel upon delivery?

Checking your parcel when it arrives is important to avoid unpleasant surprises such as damaged products or missing items.

We recommend inspecting the parcel carefully upon delivery and clearly noting any damage or missing items on the carrier's delivery receipt.

For the steps to follow, read our complete guide: See our advice for checking your parcel
What delivery options are available?

You can find all information regarding delivery types and delivery fees by clicking here.
What is the difference between standard and express delivery?

By choosing express delivery, your order will be shipped with a carrier that will deliver to you faster than a standard carrier.

More information on deliveries on this page.
Click & Collect order

Depending on your delivery address, you can select the free "Collection from our warehouse" option. Your order will be available within 24 hours at our warehouse in La Gaude (06610).

As soon as your order is ready for collection, you will receive an SMS and an email.

To locate our warehouse, click here.

Can't find the answer to your question?

Smoking.fr's customer service team is available Monday through Friday from 10 a.m. to 12 p.m. and from 2 p.m. to 5 p.m., by phone or by email.

Questions and answers about My delivery

My delivery

Where is my parcel?

My parcel is marked as "Delivered", but I haven't received it

How should I check my parcel upon delivery?

What delivery options are available?

What is the difference between standard and express delivery?

Click & Collect order

Can't find the answer to your question?