smoking.fr smoking accessories and gifts

Questions and answers about My order

My order

  • I want to change or cancel my order

    To change or cancel your order, contact us by email using the contact form or call us on +33 4 93 58 91 48.

    Note: changes or cancellations are no longer possible once your order has been processed by our logistics team. 
     
  • What is your returns and exchanges policy?

    Have you changed your mind? You have 14 days to return your package to us.

    To do this, go to your customer account, 'My Orders' section, then access the details of the relevant order.

    Click on 'I want to return a product' and fill out the form.

    For more information on return conditions, click here.
     
     
  • How do I use my promo code?

    Your promotional code can be entered in your cart by clicking on "Do you have a promo code?". 



    Note: some promotional codes require a minimum purchase amount and/or have an expiry date.
     
  • What payment methods are available?

    Depending on the country of delivery and the products chosen, we offer different payment methods. 

    • Secure bank card: Carte Bleue, Visa, and Mastercard
    • PayPal
    • Payment in 3 interest-free instalments by bank card (from €80 up to €2000)
    • Bank transfer (order shipped upon receipt of payment)
    • Cheque (order shipped upon receipt of payment)
     
  • Can I pay with PayPal?

    Yes, you can pay for your purchases via PayPal on our website.
    However, certain product categories are not eligible for this payment method, in accordance with PayPal's usage policy.
     
    Thus, if your cart contains items from these categories (notably CBD products or bongs/water pipes), the PayPal option will not be offered at checkout.
    In this case, you can choose another payment method from those available.
  • Is payment secure?

    You can safely purchase online on our website.

    Your credit card information is directly communicated to a Secure Payment Provider to prevent abuse and fraud.

    At no time do we have possession of the full number of the card you entered.
  • The product I want to order is marked as "Out of stock"

    This means that we no longer have the product in stock.

    However, you just need to enter your email in the "Notify Me" box on the product page to be alerted as soon as the product is back in stock.
  • I can't find my country when placing an order

    We only deliver to certain countries, if you can't find your country when you create your account or when you order, it is most likely that it is not one of the destinations we offer delivery to. 

    Here is the list of available countries: France, Guadeloupe, Martinique, French Guiana, Saint Pierre and Miquelon, Reunion, Wallis and Futuna, French Polynesia, New Caledonia, Mayotte, Germany, Austria, Belgium, Canada, Denmark, Spain, Finland, Greece, Ireland, Italy, Luxembourg, Monaco, Norway, Netherlands, Portugal, Sweden, Switzerland. 

Can't find the answer to your question?

Smoking.fr's customer service team is available Monday through Friday from 10 a.m. to 12 p.m. and from 2 p.m. to 5 p.m., by phone or by email.

Secure payment
Pay for your order with complete peace of mind
Delivery within 24-48 hours
for all orders placed
before 12 noon on weekdays
Money-Back guarantee
You have 14 days to change your mind *