Questions and answers about My order

To change or cancel your order, contact us by email using the contact form or call us on +33 4 93 58 91 48.

 

Have you changed your mind? You have 14 days to return your package to us.

To do this, go to your customer account, 'My Orders' section, then access the details of the relevant order.

Click on 'I want to return a product' and fill out the form.

For more information on return conditions, click here.

 

 

Your promotional code can be entered in your cart by clicking on "Do you have a promo code?". 

 

Depending on the country of delivery and the products chosen, we offer different payment methods. 

 

Yes, you can pay for your purchases via PayPal on our website.

However, certain product categories are not eligible for this payment method, in accordance with PayPal's usage policy.

 

Thus, if your cart contains items from these categories (notably CBD products or bongs/water pipes), the PayPal option will not be offered at checkout.

In this case, you can choose another payment method from those available.

We only deliver to certain countries, if you can't find your country when you create your account or when you order, it is most likely that it is not one of the destinations we offer delivery to. 

Here is the list of available countries: France, Guadeloupe, Martinique, French Guiana, Saint Pierre and Miquelon, Reunion, Wallis and Futuna, French Polynesia, New Caledonia, Mayotte, Germany, Austria, Belgium, Canada, Denmark, Spain, Finland, Greece, Ireland, Italy, Luxembourg, Monaco, Norway, Netherlands, Portugal, Sweden, Switzerland.