Questions and answers about My account

My account

I have forgotten my password

You just need to go to the password reset page and enter your email address.

You will receive an email allowing you to reset your password.
How can I change my contact details?

Log in to your customer account under the 'My Profile' section.

You can thus edit your address book as well as your personal information.
I want to delete my account and personal information

In order to authenticate your request, you must log in to your customer account.

Then, simply make your request via the contact form.

Can't find the answer to your question?

Smoking.fr's customer service team is available Monday through Friday from 10 a.m. to 12 p.m. and from 2 p.m. to 5 p.m., by phone or by email.

Secure payment

Pay for your order with complete peace of mind

Delivery within 24-48 hours

for all orders placed
before 12 noon on weekdays

Money-Back guarantee

You have 14 days to change your mind *

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