Français
Italiano
Deutsch
Español
Português
Always check the condition of your package (especially if you've ordered fragile items).
Sign the delivery slip.
We use appropriate, high-quality packaging materials. Our logistics team takes great care in preparing and packing orders.
If, despite all the precautions we've taken, your order arrives damaged, it is essential that you follow the procedure below.
Accept or refuse the delivery and note "item missing" on the delivery slip.
Accept or refuse the delivery and be sure to note the damage on the delivery slip.
Note on the shipping slip that the packaging is damaged, torn, or open. Inspect the merchandise, clearly document any damage to the product, and notify us immediately by email or phone.
Before signing, always check the condition and contents of the package in the presence of the delivery person or at the pickup location.
If there is a problem (package opened, damaged, missing, etc.), please note specific reservations on the delivery slip: "specific reservation - damaged package (opened, dirty, etc.) - missing item(s)."
Be sure to take photos if necessary. If the package is too damaged, refuse it.
Unless specific reservations are made, no claims will be honored.
Always keep the packaging in case of a dispute. Without the packaging and specific details, no claim can be processed.
Take some photos and send an email to info@smoking.fr explaining the problem you encountered during delivery.
We will promptly reship your order or issue a credit memo, whichever you prefer.
In the event of damage, please keep the packaging, take photos, and send us an email at info@smoking.fr, no later than 8:00 p.m. that same evening . We'll take care of everything.
