What are the warranty terms for an S.T. Dupont product

Manufacturer's Warranty

S.T. Dupont pens, lighters, watches (except leather straps), and accessories are guaranteed for a period of two years from the date of purchase, subject to normal use and compliance with the usage precautions recommended by S.T. Dupont.

In the event of an incident during this period, the product revision will therefore be covered by S.T. Dupont (parts and labor) provided, however, that:

All guaranteed products

• The product has not suffered any incident such as a shock, immersion, etc.
• The problem is not due to improper handling, normal wear, or a lack of maintenance (e.g., dirt accumulation…).
• The product has not been subjected to any repair by an after-sales service other than that of S.T. Dupont, nor has any intervention been carried out by persons not authorized by S.T. Dupont.
• The product has not undergone any transformation of any kind compared to the original model.

Lighters

• The lighter has not been disassembled in any way other than that involved in changing the flint or refilling gas (according to the instructions in the user manual).

Pens

• The pen has not been disassembled in any way other than that involved in changing the cartridge (according to the instructions in the user manual).
• This warranty does not replace any provisions of national law, particularly regarding the legal guarantee of defects or hidden flaws.

Revisions

• If a revision proves necessary, the customer must contact the site's customer service by email at service-commercial@smoking.fr or by phone at 04.93.58.91.48. No return will be accepted without prior authorization from the site, which will send an email to the buyer in order to inform them of the manufacturer's warranty and the return procedures according to the "return procedure" which will be attached.

NOTE: S.T. Dupont cannot be held responsible, during a repair, for any damage, loss, or alteration of parts, attributes, or accessories added to the product for aesthetic or other purposes by an external third party.