S.T. Dupont after-sales service

S.T. Dupont, an emblematic luxury brand, provides a reliable and accessible after-sales service (SAV) to meet your needs. Whether for a repair, a maintenance, or any technical question, S.T. Dupont's SAV is there to guide you. Here is all the useful information to access this service.

S.T. Dupont Repair Centers: Where to find them?

S.T. Dupont products can be repaired in several specialized centers located around the world. For any service, it is recommended to contact the repair center closest to you directly. These centers are specially equipped to handle your requests with care and professionalism.

Procedures for France: Repair and Maintenance

If you reside in France, here is the procedure to follow to send your S.T. Dupont product for maintenance or repair:

• Secure shipping: Send your product via a registered parcel or Colissimo, according to your preference, to the following address:

S.T. Dupont
After-Sales Service
454 rue des Epinettes
74210 Faverges
France

Required documents

Make sure to include the following items with your product:

• The warranty card and the purchase invoice (if the product is still under warranty).
• Your complete contact details (name, address, phone number, email) to facilitate the return.

For products out of warranty

If your product is no longer covered by the warranty, a technician will make a diagnosis upon receipt. An estimate for the repair will then be sent to you. You can decide whether or not to accept this service.

Photo credit - S.T. Dupont

A customer service at your disposal

The S.T. Dupont after-sales service stands out for its expertise and commitment to customer satisfaction. Whether it is a lighter, a pen, or any other product, their team does everything possible to provide quality service.