How to repair my Zippo lighter?

Your favorite Zippo lighter no longer works? Don't panic, here is an advice article that will help you shed full light on this iconic lighter.

Your Zippo lighter is guaranteed for life, except for the finishes, which means that if your Zippo has a broken hinge, if your lighter no longer lights and requires repair, you just need to follow the instructions below to give your Zippo a new lease on life.

Should I send my Zippo lighter to customer service?

Before sending your Zippo lighter in for repair and having to wait several weeks to use it again, check the following points.

If it no longer lights:

• Check the fuel level in the insert. You can laugh, but it regularly happens that many people forget to fill their Zippo with fuel and send their lighter back for service!

Filling my Zippo with fuel.

• Check that the flint is operational. The flint of your Zippo is pushed by a spring, but if it is too small and your lighter is old, the spring will not push it enough to create a spark. Therefore, it is necessary to replace it with a more suitable flint.

Changing the flint of my Zippo.

• Check that the wick is in good working order. The wick of your Zippo wears out over time. Therefore, you need to pull it out from time to time and sometimes replace it.

Changing the wick of my Zippo.

• Check the condition of the cotton of your Zippo. Generally, the cotton does not get damaged but if you need to replace it, choose fairly dense cotton.

Change the cotton in my Zippo.

Send my Zippo to customer service

If after all this, your Zippo still does not work or if it has a broken part, here are the different steps to send your Zippo lighter for repair.

• Send back your Zippo without fuel. To do this, remove the insert and let the Zippo fuel evaporate, then replace the insert in the Zippo.
• Properly pack your lighter to protect it during shipment. (Consider the various shocks a package may experience during transport.)
• Print (or copy) the repair form by clicking here. This form must be included with your package. It is important to fill out this document correctly so that your Zippo can be easily identified at the repair center and returned to you as quickly as possible.
• Send your Zippo in a tracked package, such as registered mail with acknowledgment of receipt or Colissimo tracked, accompanied by the repair form to the following address:

For other countries, visit the brand's website to find the different return addresses.