Gray Pipe Lighter

Hello,

Thank you for your feedback. We are delighted that you like the design of the lighter, but sorry to hear that you are experiencing an issue with the refill system.

Sometimes, some refills require a little help or some checks (type of gas used, position of the lighter, etc.). Do not hesitate to contact us: we will be happy to guide you or, if necessary, arrange an exchange or return.

Best regards.

Hello,
Thank you for your feedback.
Feel free to purge your lighter. Completely emptying it of air and gas and refilling it can make your lighter's ignition work perfectly again.
If you need advice, our after-sales service is available by phone from Monday to Friday or by email.
Best regards.

Hello,
We are sorry to hear that you are experiencing a malfunction with the ignition of your lighter.
So that it can work again, can you purge your lighter.
Indeed, after repeated ignitions, the gas and air mix and then block the flame outlet.
Here is the procedure to follow to purge it:
- Position your lighter so that its head is facing downwards.
- Then press with the help of a small screwdriver or something else, on the gas inlet valve to completely empty the lighter of its air and gas.
- Once your lighter is completely empty, you can place your gas refill on the same valve and fill it.
- After a few seconds, turn it on and feel free to play with the intensity of the flame (by pushing towards the + or towards the -).
If despite these adjustments, your lighter still does not work, do not hesitate to contact us again.
Kind regards.